Why should I buy a telephone system instead of multi-line telephones?
- Multi line telephones have no superiority and lack any of the potentials of a business telephone system.
- Multi-line telephones can only accommodate as many lines as they are intended for (most capping out at 4 lines). Business telephone systems can handle 100’s of lines. Nonetheless, even if your business is only set up to have a couple of telephone lines, there are many reasons to choose a business system over multi-line phones. Here are some of the advantages:
Interoffice intercom, In-house Voicemail, Customizable programming for your needs, full time auto attendant, after hour attendant and much more…
What is the difference between a line and an extension?
How many lines should I have in my system?
What does Call Hunting mean?
How big a system should I purchase?
What are the differences between Analog systems and Digital systems?
- Analog telephone systems require two pairs of wire against one pair of wire for most digital systems. In most office, most phone runs are done with four pair cable. This means that you can connect a maximum of two analog extensions on that one particular cable. A digital system would allow you to connect four full digital extensions using the same cable run.
- Analog systems use older technology to accomplish the same goals as digital systems. Analog systems provide less sophistication in programming and use, and are usually lower priced than digital systems.
What is Voice Over IP (VoIP) and how does it affect me?
- Voice Over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional circuit transmissions.
- The major advantage of VOIP is that it allows the user to make as many phone calls as they like for a fixed price instead of being charged by the minute. This makes a huge cutback on costs for jobs such as telephone marketing that require making many phone calls for hours every day.
- Disadvantages of VOIP include:
– Maintaining Reliable Internet Connection. During outrages, there will be no internet connection so you will not have telephone services. – 911 Emergency: If an emergency arrises and you dial 911, the emergency responder might not know your location. – If too many computers are connected to the network and are using the internet at the same time, the quality of VOIP audio will be poor. – The biggest issue is poor audio quality. VoIP is entirely dependent on internet connection and so whatever affects the internet connection will affect VoIP phone service. – Customer service can be poor. When needing tech support, you will be calling another state and might require hours or days of downtime.
Why should I purchase a voice mail system instead of using the voice mail offered by my service provider?
- Using a voice mail system with your business telephone system offers individual mail boxes for every user in your phone system.
- Additionally, in-house voice mail systems give a large amount of flexibility with multiple custom service menus, allowing you to better inform and direct your callers either during business hours or after hours with a Full Auto Attendant feature.
- How many voice mail ports should I plan on?
- This depends substantially on the incoming call volume for your office and if you are planning on using your system as a Full Time Auto Attendant. We can better guide you on your needs depending on the volume of calls, number of employees or if you are using the voicemail system as Full Time Auto Attendant.
What is meant by “Full Time Auto Attendant”?
What is the significance to the number of ports versus the number of lines that I have in my telephone system?
I have multiple companies in my office. Can one voice mail system give different greetings based on the number that is called?
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