FAQ

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PBX is an acronym for Private Branch EXchange, a private telephone network allowing users to talk to each other. Different hardware components work together to provide connectivity to the telephone network. A PBX operates a company's internal telephone network. It's also responsible for relaying calls to the outside world, including routing and advanced calling features for inbound and outbound calls.

Voice over Internet Protocol. The method of technology that uses the Internet to exchange voice communication without requiring access to the old physical copper line.

On-premise business VoIP means the PBX and phone system hardware is on-site at your physical business location.

Cloud-based VoIP is hosted at your VoIP provider's data center rather than at your location. Also known as a cloud phone system or off-site VoIP, it means that your business doesn't have to manage any phone system hardware (specifically a "PBX").

Remote work is becoming increasingly common, and there are multiple solutions to accomplish this. You can use your cell phone and remote I.P. Phones all on the same desk extension you have on your desk at the office. The best solution can be determined with a call to us to go over your needs.

There is an easy portal to add, change or edit all extensions and numbers. If you are closing for the day, you can change the way the lines ring or are answered.

Yes, your voice messages can be sent to your email with the caller's I.D. and time stamp for you to see.

Businesses are often concerned that they will not have the correct number of lines for their call volume

SIP stands for Session Initiation Protocol and entails sending unified communications services across the internet, meaning SIP trunking is the consolidation of multiple branches, or channels, of individual SIP sessions.